BOOKING CONDITIONS

1. FAULTS/ISSUES: Any faults or issues at the property must be reported at the time they are discovered; this will allow us the opportunity to put it right and you can continue enjoying your stay. If we are not able find a satisfactory resolution then we will consider a partial or full refund. If an issue isn’t report until after your departure then because we haven’t been given a fair opportunity to put this right, we will not consider a refund unless extreme circumstances.

2. COMPLAINTS: All complaints should be notified as soon as possible to us and in writing, we will reply within 14 days.  After this time, if you are still not satisfied you can raise a complaint investigation in writing, we will acknowledge the complaint investigation within 3 days and will respond within 20 working days.

3. AGE – You as the guest making the reservation and as such in charge of the party must be at least 18 years of age. All other members of the party must authorise you to make the booking on the basis of these Terms and Conditions.

4. LET AGREEMENT: The property let is to be used for the purpose of a holiday let to which section 12 (2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement confers a right to occupy the accommodation for the agreed period only.

5. PAYMENT TERMS – Deposit of 25% is taken at time of booking.  All monies should be paid in full 8 weeks prior to the arrival date, including any Damage Deposit. Payment terms may differ for certain properties.

6. DAMAGE DEPOSIT – Unless otherwise stated, a refundable damage deposit may be required. This will be returned within 14 working days from your departure date. (Bookings taken through 3rd part portals may have different damage deposit amounts). This deposit will be used against any damage, missing items, excessive mess or unauthorised late checkouts.

7. ALTERNATIVE ACCOMMODATION – In the event of the accommodation becoming unavailable, The Bear Inn will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid or a proportion in the case of curtailment. We cannot, however pay any compensation or expenses as a consequence of such an event.

8. RATES: are subject to change without notice, unless otherwise agreed by us in writing.

9. VAT: is charged as appropriate.

10. CHANGES BY YOU: We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to availability of accommodation. If you wish to cancel the whole or any part of your booking and you notify us in writing 14 days in advance of your date of arrival, no cancellation fee will be charged and your deposit will be refunded (unless stated differently at the time of booking).  It is your responsibility to ensure that we receive your notice of cancellation in time. If cancelled within 14 days of your arrival date, or in the case of a no-show, the total price of the reservation will be charged.  No refunds will be made for non-arrivals. *cancellation terms can differ for some dates – please check your confirmation email for full cancellation terms.

11. CHANGES BY US: In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation. We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonable control (force majeure).

12. REFUSAL: We reserve the right to refuse to accept any booking for whatever reason.  We accept your booking when we issue our Booking Confirmation email.

13. PETS: are permitted in our self catering cottage with prior written approval. A charge may apply. Pet owners are responsible for cleaning up any/all pet refuse. Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees. All pets must be up-to-date on rabies vaccinations and all other vaccinations. Heartworm prevention is highly recommended. All pets are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival. Fleas and ticks are very rampant and can cause harmful/fatal illness to humans and pets. All items above are the sole responsibility of the pet owner. We assume no responsibility for illness or injury that humans or pets may incur while on the premises, unless it results from an act or omission on our part.

14. Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of landlord and tenant between The Bear Inn Limited and either the client or any guest. This is a short term letting and you will not be entitled to any rights under any statutory provision including, without prejudice to the generality of the foregoing, the Rent Act 1977, any assured tenancy or assured shorthold tenancy under the Housing Act 1988,  or any tenancy arising under or in terms of, or regulated by, the Housing (Scotland) Act 1988, Housing (Scotland) Act 2006, Housing (Scotland) Act 2014, and/or Private Housing (Tenancies) (Scotland) Act 2016, including in each case any amendment or re-enactment of any such statute for the time being in force.

DURING THE STAY

1. NOISE – The guest agrees to ensure noise is kept at reasonable level, taking into consideration neighbours and surrounding properties.

2. BREAKAGES – You must notify The Bear Inn of any damage or breakages as soon as they occur so that they can be rectified for the next guest.  We reserve the right to charge back to the booker for any damages.

3. NO SMOKING POLICY – There is a strict no-smoking policy in all properties. Where it is clear that there has been smoking in the property the cost of rectifying this will be deducted from your damage deposit.

4. PERSONAL PROPERTY – You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

5. ACCESS – You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

6. NUMBER OF GUESTS – You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property.  Additional charges may apply for additional guests who stay who have not been booked to cover the extra laundry and cleaning costs.

7. YOUR GUESTS: The actions and omissions of any visitor to the apartment are your responsibility

8. CONTENTS – You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition. No items should be removed from the Property.

9. WIFI – The Guest agrees to fair usage of internet downloads. The owners will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. The owners do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses. The use of the landline is prohibited and failure to do so will occur further charges.

10. HOUSEKEEPING: Daily housekeeping is provided in the hotel rooms. No daily housekeeping service is provided in the self catering cottages – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available for an Additional Charge. We suggest you bring beach towels. We do not permit towels or linens to be taken from the property.

11. EXTENDING YOUR STAY – If you want to increase your length of stay then we will do everything possible subject to availability.

12. PERSONAL ELECTRICS – Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect.

13. VEHICALS – Cars and their contents are parked at owners’ risk. Please ensure that cars are locked and possessions are left out of sight.

14. KEYS AND ACCESS – Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest. If between the hours of 8pm and 8am the guest locks him or herself out of the property and requires the owner’s assistance to re-enter the property, we reserve the right to charge an administration fee.

15. WINDOWS AND DOORS – The Guest must not leave the entrance door or windows to the property open but to ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the apartment or during bad weather.

AFTER THE STAY

1. KEYS – The guests will return the keys to where they got them, normally the bar or reception. 

2. DEPARTURE – The guest will vacate the property by the checkout time on the date of departure. If they are still in the property after 12 noon on the date of departure, they will be liable for another day’s rental and the cost of alternative accommodation for the incoming guests. We will charge a fee of £50 an hour for late checkouts.

3. EXCESSSIVE DAMAGE – Where the amount required to rectify damage caused by the Guest exceed the Damage Deposit, the Guest agrees to pay The Bear Inn this deficit within 7 days of request.  The Owner reserves the right to pursue a claim through the small claims court for any outstanding monies.

4. Nothing in these terms shall be deemed to limit or exclude THE BEAR INN’s liability for death, personal injury, fraud, fraudulent misrepresentation, or for any other liability that may not be limited or excluded by law.

5. These agency terms shall be interpreted in accordance with English Law. The English courts shall have exclusive jurisdiction in hearing any claims in relation to these terms

DATA PROTECTION AND GDPR

Please visit this link to view our policy.   

https://drive.google.com/file/d/1fh0VXnxMZymCwDqo1J_wfPVYYLWgu-a-/view?usp=sharing